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Quiet Paper Frame

Privacy Policy

Your privacy matters to us at Quiet Paper Frame

Effective Date: February 10, 2024 | Last Updated: February 10, 2024

Information We Collect

Personal Information You Provide

When you reach out to us for corporate floral arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, telephone number, delivery locations, and specific specifications for your floral needs. We also collect payment details when you place orders, though these are processed securely via our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery times, and budget requirements. This helps us deliver a service that is tailored to your business needs.

Information Collected Automatically

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance website performance and understand how clients discover our services.

Important: We never collect more personal information than what is necessary to provide our flower arrangement and delivery services. Your privacy is central to how we run our business.

How We Use Your Information

We primarily use your personal information to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also utilize information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

Quiet Paper Frame respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We take the protection of your personal information seriously and implement suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.

Secure Storage

Personal information is stored using secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transmissions are encrypted to safeguard information during communication between your browser and our systems.

Limited Access

Only authorized personnel who need information to provide services have access to customer data.

While we deploy strong security measures, no method of transmission over the internet is entirely secure. We continually update our security practices to guard against evolving threats.

Your Privacy Rights

You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of personal information (subject to legal retention requirements)
Restriction: Limit how we process your personal information in certain circumstances
Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order information: three years after the last service interaction
  • Payment transaction records: seven years for tax and accounting purposes
  • Website analytics data: roughly two years and two months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

We employ cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.

You can manage cookie settings via your browser options. Nevertheless, turning off certain cookies may affect how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Quiet Paper Frame and our site. We are not responsible for the privacy practices of other sites.

We encourage you to review the privacy policies of any external sites you visit through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.

Contact Us About Privacy

Quiet Paper Frame Privacy Group
24 Rose Lane, Covent Garden, London
London, United Kingdom WC2B 5NJ

Email: [email protected]
Phone: +44 20 7946 0123

For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to respond to all privacy requests within 5 business days.